Arabian Automobiles Company (AAC) was established
in the year 1968, as part of the Al Rostamani business
conglomerate, and the sole distributor of Nissan Cars
and Genuine Nissan Parts in Dubai and the Northern
Emirates. Over the years, AAC has emerged to be among
the top players in the Automobile sector with market
leadership in certain pivotal segments of the vehicle
market.
The Company has its head quarters in Dubai and markets
passenger cars, 4 Wheel Drive cars and commercial
vehicles
Our After Sales Services
AAC offers a wide range of after sales service with
modern technology and state of the art facilities
in strategic locations. Among the services offered
are:
- Mechanical Services
- Body shop repairs
- Rust proofing services
- Quick lube - Nissan Express Service
- Car wash service (both manual and automatic)
- On the Genuine Spare Parts business, AAC boasts
an inventory comprising of:
- 60,000 line items
- Accessories for all models
- Key-value parts
Our
Infrastructure
AAC’s distribution and service infrastructure includes:
- Nine showrooms for new car sales
- Two used-car outlets
- Eight service workshops
- One exclusive body shop in Al Awir
- 13 spare parts outlets
throughout Dubai and Northern Emirates
Customer Satisfaction
Customer Relationship Management is actively pursued
to foster enduring relationship with the customers through:
- Customer satisfaction in every respect and interface
with the company is the top priority at AAC. Customer
Service is the responsibility of everyone in the
company.
- Greater emphasis is given on completing the cycle
of the value chain:
- Exploring the needs and wants of the customer through
regular dialogue.
- Introducing the products and services that meet
these needs.
- Delivering quality products and services to the
total satisfaction of the customer.
- Offering quality after-sales services such as warranty
repair, periodic maintenance services.
- The customer is provided with the assurance of
quality and after sales support and that all of
the above will lead to the building of a trustworthy
relationship with the customer.
- Customer’s complaints are considered an opportunity
for improvement and building greater loyalty through
speedy resolution and corrective action.
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